Dignity & Respect Policy
- Policy Statement
Swuite Residences is committed to the promotion of an environment for work and study which upholds the dignity and respect of the individual and which supports every individual’s right to live / study / work in an environment which is free of any form of harassment, intimidation or bullying. Swuite recognises the right of every individual to such an environment and requires all staff and residents of the Swuite community to recognise their responsibilities in this regard.
The purpose of this policy is to provide a statement of policy and guidance on harassment, including bullying, sexual harassment and racism. Harassment of others by members of the community – staff or residents – will not be tolerated.
- Scope of the Policy
This policy applies to the behaviour of residents, guests and staff working and residing in Swuite Residences.
4.1 BULLYING is defined as behaviour of a physical, verbal or a psychological nature which is unwanted and unwelcome and which could reasonably be regarded as offensive. The bully, intentionally or unintentionally, misuses the power of position, knowledge or personality to domineer, intimidate or humiliate others.
The following are common but not exclusive examples of bullying behaviour:
- Open aggression, threats, shouting abuse or the use of obscenities
- Constant humiliation, sneering or ridicule
- Unreasonable scrutiny or unreasonable demands
- Taking credit for another person’s work
- Undermining a person’s authority
- Spreading malicious rumours
4.2 HARASSMENT is defined as any act or conduct which is unwanted and unwelcome and which could reasonably be regarded as offensive, humiliating or intimidating on any of the following discriminatory grounds: gender, marital status, family status, sexual orientation, religion, age, disability, race, or membership of the traveller community.
The following are common but not exclusive examples of harassment –
- Treating people less favourably or subjecting them to ridicule under any of the grounds above.
- Demeaning and derogatory remarks, name-calling.
- Isolation, non-cooperation or exclusion within the workplace.
- Unwelcome comments on appearance
- Unwarranted criticism of work performance
- Undermining the authority of a colleague in the workplace.
- Production, display or circulation of offensive material.
4.3 SEXUAL HARASSMENT is defined as unwanted and unwelcome conduct which could reasonably be regarded as sexually or otherwise on the gender ground, offensive, humiliating or intimidating. Sexual harassment undermines the dignity of the recipient, and adversely affects work or study performance. The following examples are some of the most common forms of sexual harassment –
- Sexually suggestive jokes or comments.
- Innuendo or jokes about a person’s sexual orientation.
- Questions or insults about one’s private life.
- Unwelcome sexual attention.
- Display of offensive material.
- Leering, offensive gestures or whistling.
- Threats of or actual, physical assault.
- Groping, patting or unnecessary touching.
- Suggestions that sexual favours may further someone’s career, or that refusal may damage it.
4.4 RACIAL HARASSMENT on the grounds of race/ethnic origin is defined as unwanted or unwelcome conduct based on a person’s race which is offensive to the recipient and which might threaten a person’s security or create a stressful, hostile or intimidating work or study environment.
Harassment on the grounds of race may include-
- Verbal harassment; offensive jokes or remarks about a persons’ race or ethnic origin (including membership of the travelling community), ridicule or assumptions based on racial stereotypes.
- Visual harassment: production, display or circulation of materials offensive to particular racial or ethnic groups such as cartoons or racial propaganda.
- Physical harassment: physical assault, threats of physical assault.
What do you do if you feel you are being harassed or bullied?
5.1 Informal Approach
As part of its commitment to an environment which is free of any form of harassment, Swuite has a number of resources available to those who feel that they are the subject of harassment and has established procedures to deal with formal complaints.
- If you feel you are being harassed or bullied you should, if at all possible, endeavour to make it clear to the person, or persons, causing offence that such behaviour towards you is offensive and unacceptable.
- If such behaviour is having an adverse effect on your work or study, point this out to them and ask them to stop.
- Keep a record of incidents so that you can be specific about the behaviour or actions which are causing offence.
- If speaking to the person fails, or if it proves too difficult to do, there are other souces of help available to you.
You may still wish to take an informal approach to resolve the problem with the minimum of conflict and –
- You may wish to contact the Swuite management, RAs, trade union, university, Student’s Union.
- If appropriate, you may wish to discuss the matter with your Head of School/Unit or College Principal of your College.
5.1.1 Possible Sources of Help – Internal
- Residential Assistants
- Swuite Management team / HR
- Student Counsellors in the Student Health Centre of your University
- Trade Union Representative
- Support colleagues
- Student’s Union Welfare Office
5.1.2 Possible Sources of Help – External
- The Equality Authority
- The Rape Crisis Centre
- Irish Business and Employers Federation (IBEC)
- Irish Congress of Trade Unions (ICTU)
6.2 Formal Approach
If you wish to make a formal complaint you must do so in writing. Written complaints should contain details of the person or persons against whom the complaint is being made and where possible, details of the alleged act or acts of harassment. Assistance in making a formal written complaint can be sought from one of the above sources of help.
6.2.1 Complaints Procedure
The written complaint should be forwarded to the following address – Swuite
All complaints should be clearly marked: “Complaints Confidential”
All formal complaints will be referred directly to management.
All complaints will be investigated in a confidential manner and without
The alleged harasser will be given a copy of the written formal complaint and afforded the opportunity to respond in writing.
All investigations will be conducted in accordance with the principles of natural justice. Each party will have the right to present his or her side
of the case and/or be represented by a person of his or her choice.
Because there can be sensitive and confidential aspects to such cases, the procedures have been designed to safeguard the rights, both of the complainant and the alleged harasser. All complaints will be dealt with promptly and treated with the utmost discretion. The outcome will be advised to both parties. All reasonable steps will be taken to protect a resident or member of staff, who files a complaint, or assists in an investigation from intimidation, victimisation or discrimination. Retaliating against someone who complains about harassment is a serious disciplinary offence. Malicious complaints will also be regarded seriously by the University and may result in disciplinary action.
- The Law
This policy is underpinned by national legislation:
- Employment Equality Acts, 1998 and 2004
- Universities Act, 1997
- Equal Status Acts, 2000 and 2004
- Prohibition to Incitement of Hatred Act, 1989
7.1 The Law and Individual Rights
This policy aims to ensure that any problems of bullying or harassment which occur can be resolved within Swuite Residences. However, it is the statutory right of every individual, should they wish to do so, to process a complaint under the terms of the Employment Equality Acts 1998 and 2004, through the appropriate state agency, such as the Labour Relations Commission or the Equality Authority. A complaint must be lodged with the Equality Authority within six months of the incident occurring. Advice on how to process a complaint in this way can be obtained from the Equality Authority.
Your guide to living at Swuite Bohermore
- Moving in
- Useful Information
- Mission Statement
- Our Promise
- Basic Rules
- Useful Contacts
- Food and Coffee
- Going Out
- Policy Documents
What should I do first?Tour the building.
Introduce yourself at reception. We'd love to meet you and show you around.
Follow us on social media
Say hello your neighbours.
Don't be shy.
What do I need when moving in?All of our suites are fully furnished and equipped for our residents, however you will need:
Toilet roll, washing up liquid, soap, shower gel etc.
And your good self!
Your rent includes
Digital TV channels
High speed WIFI
Fully furnished suites
Office hours are:
Monday to Friday: 9:00am to 17:30pm
Saturday to Sunday: Closed
Office hours number: 091 753781
We have a team of staff working 24/ 7 including concierge / porter / security staff outside of office hours and you can contact them on 087 352 6307
We recommend you save both of these numbers to your mobile devices.
Swuite Manager : Susan Clancy
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Mission StatementSwuite Bohermore will be focused on creating a well-run, safe and secure environment for all our Swuite Students. We will strive to make it feel like a home away from home, where both students & parents will have peace of mind. We will look after your needs in a friendly, supportive and reliable way.
Swuite and its occupants acknowledge and respect the rights of adjoining residents and businesses to a quiet life and will work to ensure that these rights are not compromised by their actions. We operate a quiet hours policy between 11pm and 7:30am each night.
Residents of Swuite will be required to sign a Licence to Reside agreeing to a code of conduct for the duration of their residency. We ask that you remain mindful of this throughout your stay and remain considerate and respectful of your neighbouring residents.
We encourage harmony among residents, so we will all get along swimmingly and have great fun living here whilst remaining respectful of the surrounding community and considerate of the environment. #keepitswuite
Our PromiseFriendly welcoming team of staff always on hand to assist you 24/7. We will strive to meet and or exceed your expectations.
Full transparency on occupancy fees at all times, there are no additional charges.
A timely turn around on maintenance issues. Report them to us and we will resolve to fix them as speedily and efficiently as we can.
We hire In-house Residential Assistants to encourage a sense of community and integrity. Student involvement is paramount to us harbouring a safe & enjoyable community.
Basic RulesClean Spaces
Look after your space, keep it clean and tidy.
Remember to regularly remove rubbish bags and dispose of them in the correct bins in the bin storage area in the basement.
Be sure to wash up all your dishes, and be careful not to block the kitchen sink. Avoid pouring oils and fats down the drain.
Ensure all hair is removed from the shower to prevent it from causing unnecessary blockages.
Allow us access to your room for monthly inspections and to fix any issues you may have.
Alcohol and Smoking
No parties. No alcohol in common areas except in reception area with prior permission from the House Manager.
Strictly no smoking policy inside the Swuite premises use the designated smoking areas only. €100 fine if caught.
Keep noise to a minimum both inside & outside the building.
Between the hours of 23:00 and 07:30 Swuite operates a period of ‘Quiet Hours’.
It is illegal to tamper with fire quipment and could result in a €150 fine.
Only one guest permitted per resident at all times. All guests must be signed in at reception.
Replacement key cards cost €12.50.
Thank you for you cooperation with Swuite Bohermore.
Familiarise yourself with our house rules and policies/procedures.
All maintenance issues will be prioritised using the ticketing system.
Priority One: 24 hour turnaround (emergency issue)
Priority Two: within 5 working days (urgent repairs)
Priority Three: within 28 days of being reported. (non-urgent repairs)
- Tampering with fire detection and safety equipment is a crime and may result in a fine (€150) or prosecution
- Take time to familiarise yourself with the fire assembly point and the fire notices displayed. Make sure you know where your closest fire exit is
- Fire alarm tests are held weekly so familiarise yourself with when this is (Wednesdays @ 11:00am)
- Do not use lifts during a fire drill or a real evacuation
- Each suite is fitted with a fire blanket.
- Strictly No Smoking Policy inside Swuite premises, use designated Smoking Areas Only. €100 Fine if caught!
- The use of illegal substances on Swuite premises is strictly forbidden
- Student accommodation is often seen as a soft target for thieves. Always lock your windows and doors when you are not in
- Be aware of your personal safety, particularly in relation to letting anyone you don’t know into the residence - it is better to be safe than to give access to someone who could cause problems
- The use of candle and any form of naked flames is not aloud in a students apartment
- First aid supplies are available from reception should you need any minor injury treatment
- A member of staff must be notified in the event of an emergency so they can request the appropriate emergency services required.
Post and ParcelsAll parcels go to reception. A text will be sent to your mobile to let you know it is here.
Please make sure all post is addressed correctly and includes your full name and your room number.
We will sign for a package on your behalf if you are not in the building to do it yourself.
Post will be distributed into your post-box for your collection.
We will do our best to look after parcels, but in the unlikely event of something going wrong, we will not be liable for any damage or loss of a parcel you have authorised us to accept on your behalf.
It is your responsibility to ensure that any customs charges are paid in full.
Useful ContactsSwuite 24/7 mobile 0873526307
Millstreet Garda Station (091) 538000 /999/112
Ambulance service 999/112
Fire service 999/112
WestDoc 1850 365000
Samaritans Galway 091 561222 (local call charges apply) 116 123 (this number is free to call)
Citizens Information 091-53344
Counselling service Galway 086 823 1670
PRTB 8:00am to 6.00pm Monday to Friday - 01-702 8100 or 0818 30 30 37
Boots Pharmacy Headford road 091 567 901
Procabs(Taxi) Eyre Square, Galway 091 565900
Money advice and budgeting service Quay Street, Galway. 0761 07 2570
Aware Galway Sea Road, Galway city 1800 80 48 48
UCHG; Newcastle Road, Galway, County Galway, Tel: +353 91 580580
Merlin Park Regional Hospital; Merlin Park, Galway City Tel: +353 (0)91 775775
Bon Secours Hospital; Renmore, Galway City Tel: +353 (0)91 757711
Galway Clinic; Doughiska, Galway City Tel: +353 (091) 785000
Getting AroundFor buses, see Bus Eireann website
For students attending NUIG or the University Hospital the 405 bus stop is located just at the rear of the building which will drop you to the gate lodge entrance of NUIG and a returning bus is also running which will drop you back to the rear of the Swuite building. A copy of this timetable is available at reception.
For students attending GMIT the 409 bus can be got from the side of the G Hotel which is a 5 minute walk from the Swuite building. For Rail, see Irish rail for timetables and departures
18 min walk 1.4km away from Swuite.
Taxi services, see useful contacts at reception.
NUIG (2km) 25 min walk
GMIT (2.5km) 30 min walk
GMIT Cluain Mhuire (1km) 13 min walk
University Hospital (2.3km) 28 min walk
Eyre Square (1.3km) 17 min walk
Galway shopping centre (750m) 9 min walk
Petrol station/ATM/24hr shop (140m) 2 min walk
Tesco (800m) 10 min walk
Boots pharmacy (800m) 10 min walk
Dough Bro’s ~ Pizza
Boojum ~ Mexican Restaurant
Lana Asian Street Food – Salthill
Mc Donaghs ~ Best Fish n Chips in town
The Pie Maker
Burgatory – Mean Machine Burgers
Light House Vegetarian Restaurant
Coffeewerk & Press ~Quay Street
The Jungle Café
Going OutBars and Clubs
An Pucan Bar/food
Roisin Dubh Live Music
The Kings Head Bar/food
Tigh Coilis Bar
The Quays Bar/food
Tigh Nora Bar/food
Bierhaus – Craft Beers
Bite Club – Boozy Cocktails
Electric Club , 44 Club, DNA Club.
Eye Cinema Wellpark €5 ruby Tuesday (student special).
IMC Cinema Headford road €5 student Wednesday.
Town Hall Theatre Woodquay.
The Planet Headford road
Buy a drink and get a free game of bowling from 7pm every Monday and Tuesday
Free things to do in Galway
Stroll on Salthill Promenade
Experience Trad Music
Escape the City go Island hopping
Galway Arts Centre
Charlie Byrnes Bookstore
Visit Galway Markets
Explore the Claddagh (Irelands Oldest Fishing Village)
Visit Merlin Woods
Galway Cathedral/former prison
Galway City Museum
Simple Tips to Be Mindful of Energy Consumption & Help the Environment
- Switch off all appliances when you have finished cooking
- Keep a lid on it – saucepans
- Reduce Reuse Recycle
- We have ample bicycle parking in the basement, cycle or walk where possible
- Remove key cards when you are leaving your room (do not place any other type of card in the key card slot)
- Plug out everything before leaving your room
- Don’t leave water running for long periods of time.
Take a look at this guide from our recycling partner Barna Recyling to assist you with your recycling efforts.